Frequently asked questions
Straight answers about accounts, purchases, taking tests, results, and support.
Why must I complete my profile?
Your mobile number, state, and city help us match paid orders and support requests to the correct student. You can browse before completing it, but a complete profile is required before buying a paid test series.
How do I browse and buy a test series?
Open Test Series, choose a published series, review its tests and validity, then select Buy Now. Free series can be enrolled in directly; paid series continue to the secure manual UPI checkout.
How does manual UPI verification work?
Pay the exact amount to the displayed UPI ID or QR, submit the transaction reference or UTR, and wait for an administrator to verify it against the bank record. Submission alone does not activate access.
How do coupon codes work?
Enter a valid coupon at checkout and select Apply. If the coupon is eligible, its available percentage or fixed benefit is applied and the discounted total is shown before payment.
When does my access start and how many attempts do I get?
Paid access starts only after payment approval. Each series shows its validity, and every test displays its own attempt limit. Expired, revoked, or pending access cannot start a test.
Where can I see results, review, and leaderboards?
Open Attempt History to view completed attempts and detailed results. Use Performance for progress and analysis, and Leaderboard to view rankings.
When do I receive a certificate?
An eligible passing result can issue a certificate when certificates are enabled globally and for that series and test. Anyone can verify an issued certificate number from the Verify Certificate page.
Can I request a refund or cancellation?
Eligibility depends on the circumstances and the published Refunds and Cancellations policy. Submit your order reference through Contact so the team can review the request.
How is my information used?
Test By Easy Bankers uses account, test, order, payment-reference, and support information to provide the service, prevent abuse, and resolve requests. Read the Privacy Policy for the complete explanation.
How do I contact support or raise a grievance?
Use the Contact and Grievance form, select the closest category, and include a concise message. For payment or purchase questions, include your order or transaction reference but never share a UPI PIN or bank password.